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Driving YoY Growth Through Global Benefits, Recognition, and Unified Employee Engagement

Discover how Avalara evolved fragmented global benefits into a unified engagement platform — driving $3.6M in reimbursements, 86% participation across programs, and 75% cross-program engagement across 5,100+ employees globally.

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Results Snapshot

$3.6M
LSA Reimbursements

LSA reimbursements increased +9% YoY as the program scaled globally.

+51%
Long-Term Engagement

Employees using both LSAs and Recognition demonstrated significantly higher long-term participation.

75%
Cross-Program Participation

Employees actively engaged with both LSA and Recognition programs.

+64%
Recognition Activity Growth

Recognition adoption accelerated rapidly after launching on the same unified platform.

What You'll Learn in this Case Study

  • How Avalara scaled LSAs globally across 14+ countries while maintaining equitable employee experiences.
  • How strong LSA adoption accelerated Recognition program engagement.
  • How a unified platform increased participation, utilization, and long-term employee engagement.
  • How Avalara shifted from program adoption to optimization and higher-value engagement.
  • How combining LSAs and Recognition created measurable increases in claims activity, participation, and time active in program.
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Enhancing a Proven Employee Program

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Avalara is a global leader in tax compliance SaaS, supporting more than 5,100 employees across 14+ countries. As the company scaled globally, Avalara partnered with Espresa to unify fragmented benefits and create a more consistent, equitable employee experience across distributed teams worldwide.

Testimonial Author

“Launching recognition on the same platform as LSA let us move fast and build momentum. We weren’t just introducing a new program—we were amplifying a culture of appreciation and engagement with tools our teams were already using.”

Nate Dvorak,
VP, Employee Experience, Avalara
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