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Case Study

Scaling Global Employee Engagement YoY Through Flexible Benefits

Discover how Nielsen sustained global participation, increased member satisfaction to 95%, and drove 49% higher engagement through community-connected benefits year-over-year.

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Results Snapshot

95%
Member Satisfaction

Employee satisfaction improved year-over-year, reinforcing strong program trust and usability.

+49%
Higher Participation

Employees engaged in communities demonstrated significantly higher benefit participation and usage.

95%
Higher Engagement

Employees engaged in Communities (ERGs) demonstrate higher LSA participation and usage—making community connection a key driver of sustained engagement.

10%
Emotional Wellbeing Growth

Increased adoption in emotional wellbeing and emerging categories, such as end-of-life support, highlights how employees are using the program in more personalized and meaningful ways.

What You'll Learn in this Case Study

  • How Nielsen sustained strong global participation while scaling benefits across distributed teams
  • How Nielsen improved employee satisfaction and engagement year-over-year
  • How flexible LSAs supported evolving physical, emotional, financial, and social wellbeing needs
  • How Nielsen maintained engagement despite workforce changes and continued global expansion
  • How Nielsen scaled personalized benefits without increasing complexity for employees
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About

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Nielsen is a global leader in audience measurement and data analytics supporting distributed teams across multiple regions worldwide. As employee expectations evolved around flexibility, equity, and personalized wellbeing, Nielsen partnered with Espresa to deliver a scalable and globally consistent employee benefits experience.

Testimonial Author

“We’re very grateful for the product, the product’s flexibility, and the team who works as hard as we do! It tells us that for any challenges we may face in the future, it looks like Espresa will be our go-to. It’s been so simple and quick. Plus, I have employees coming to me with ideas on what they want to see. That’s how you know a program is really taking off.”

Jackie Good,
Global Wellbeing Lead, Nielsen
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